Find the answers you need with the Ushahidi Platform support documentation.
The General Data Protection Regulation (GDPR), it is a comprehensive set of regulations that protects EU citizens data. It specifies how personal data can be processed and monitored. The law is in effect as of May 25, 2018. See the full regulation for more detail.
Respecting your privacy essential to our mission: to build technology that helps marginalized people raise their voice to get the support they need. Data that our users collect is important to their cause and may includes personal data. Owners of that data require clear privacy and access rights. While we have always been dedicated to ensuring your data privacy, we want to clarify changes to our practices and policies to comply with the EU’s General Data Protection Regulation (GDPR).
Even if you are not based in the EU, GDPR rules may still apply to you. If you are using Ushahidi to collect data from EU citizens, you need to be GDPR compliant. If you are not based in the EU it is still good practice to comply with these rules to provide necessary protections for the personal data you collect.
We confirmed our vendors comply with GDPR
We updated our Data Processing Agreements
The GDPR regulations require data protection commitments between all customers, contractors and vendors. Our updated Data Processing Agreement describes the terms of our commitments. Our Data Processing Agreement is available to any customer to sign upon request.
We’ve completed an internal data audit
To document our compliance with the GDPR we’ve audited all the personal data we hold, and the legal basis we have for holding it. We plan to complete data audits at least once a year.
We’ve documented our security practices
We’ve added a Data Security section to our support pages to explain how we keep data secure, and published our security contacts.
We’ve updated our data access and portability features
We updated Ushahidi’s data mode with bulk actions, so you can delete and change the status of reports. We’ve also made improvements CSV exports so that you can retrieve all or any slice of data from your deployments and import it into other tools of your choice.
We’re providing a new line of support for data requests
We want to make sure that you are able to access all of your data rights either within the Ushahidi platform or by contacting us directly. If you need to access, modify, delete or restrict your data, you can write us at email@example.com.
We want to continue to improve our privacy and security practices, and make it easier for our users to maintain the privacy of their data. We’re currently working on or planning: