• Published By: Center for Regional Information and Studies
  • Authors: Widiyart, Badri Hamzah
  • Published on: December 24th, 2014

"Crowd sourced data were excessively used during the rescue and relief operations."

Key findings:

  • Even though most respondents had experienced problems with water services, but only a small proportion of those ever present the problem. The survey shows that as many as 78% of respondents stated the subscribers never raise their concerns,
  • SMS determined least costly way for users to report issues (compared to going in person, mailing a letter)
  • Collaborate engagement to develop a solution is seen as keenly important to success